[First Step Internet]

| Thursday, July 2nd, 2009

CONTACT FIRST STEP INTERNET 208.882.8869

SUPPORT

FREQUENTLY ASKED QUESTIONS

ALERTS

Here are some questions that are frequently asked of our techsupport staff. Please click on a question to view the answer. If your question isn't in this list, please click here to submit a question.

First Step Internet

Who is First Step?

What are First Step's office hours?

How can I obtain information from First Step Internet?

What do you charge for your services?

What communities do you serve?

What hotels do you serve?

What Apartment Complexes do you serve?

Accounts

How can I change my mailing address, phone number or other information?

How do I change my password?

How can I make payments online?

Connection

What is a DSL connection?

Do you support the V92 standard?

What DNS numbers should I be using?

How can I get faster connection speeds?

Can I telnet into the server?

Do you have a 1-800 number?

What local dialup numbers do you use?

Email

Why is there SPAM?

Do you offer a spam filter?

What is my e-mail address?

How do I send e-mail to someone

Can I have more than one email address?

Do you support IMAP mail service?

Can I add or change e-mail address(es)?

Internet

Do you have a glossary of internet terms?

Is there a FREE encyclopedia on the internet?

Do you offer filter for offensive web sites?

I'm new to the Internet. Where do I start?

What kind of information is on the Internet?

What scripts are available for my webspace?

Applications

How can I tell what version of the operating system is running on my computer?

How do I update Internet Explorer?

What is Windows Update?

Safe Computing

What is a virus?

How do I get a virus?

How can I protect my computer?

TECH SUPPORT

>LIVE CHAT

>E-MAIL

208.882.8869

ACCOUNT MANAGEMENT

WEB EMAIL

Check your First Step e-mail online!!

POSTINI

ACCOUNT MANAGEMENT

SEARCH THE WEB

1420 S. Blaine St. Moscow, Idaho 83843 | 888.676.6377 | 208.882.8869 | Fax: 883.3733 | services@fsr.com