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12/19/2011
The migration from Dial-up service to High-speed Broadband Internet service continues to march onward. Many have already made the switch, but still others have not upgraded due to cost, availability or a perception that additional speed is not needed. So in order to make the decision easier, First Step Internet is offering FREE HIGH SPEED INTERNET for 6 MONTHS!!!

Upgrade from First Step Internet Dial up to High Speed Wireless Service and get 6 months of service free

Speed upgrade of 20-30 times faster than dial-up

Same excellent customer service from First Step Internet

Continued support of your local Internet Provider

Multiple computers and devices on Internet at same time with additional router

Call or email now to see if you qualify for this special offer. A FREE site survey is required. To request a site survey, visit www.FirstStepWireless.com and fill out the survey form. Or for questions, email us at sales@fsr.com or call us at 208-882-8869.

$50 set up fee required.
12 month commitment required and starts at time of installation. Pricing after 6 months starts at $35/month.


Identify a Phishing Scam

7/29/2011
by Wired How-To Wiki
http://howto.wired.com/wiki/Identify_a_Phishing_Scam

What is Phishing?

The strange name sounds a lot like the fishing you do in a lake with a pole. That's because it's a similar process: phishers apply bait and wait for a bite. They want you to be the fish.

These scams find ways to get you to a page that looks like the login to a financial institution or other site where knowing your credentials can benefit them in some way. Many times the "hook" comes in the form of an e-mail that appears to be from a trusted source. Also in the e-mail is a call to click a link to go to a site that is made to look like the one you know.

Another common phishing scheme, especially on social networks, is to take advantage of messaging systems built into the products. The messages may even come from trusted friends, who have themselves fallen pray to the scam.

Once you are on the phishing site, if you type your login information, it will be sent to the bad guys, even though it looks just like a site you trust.

Read on to learn some ways to identify a scam before you fall for it.


Too Good To Be True

Your bank just sent you an e-mail. You open it up and the bank claims to have found an error in your favor. "Click here" to claim the money which is rightfully yours! The old saying still has resonance in this connected age. If it sounds too good to be true, it probably is.

Your friend may be touting a get-rich-quick scheme. Even if this friend usually shares completely reliable information, be wary. Your friend may have fallen victim to a scam himself. If you have his phone number, pick up the phone and get to the bottom of it. He may appreciate you alerting him to the scam.

Since we've all become fairly resistant to this "too good" scam, many phishers use the opposite approach. If it sounds too bad to be true, such as an unexpected large payment from your account being processed by your bank, watch out. The scammers are preying on your desire to fix the problem immediately.

The same goes for unexpected payments or charges with online wallet services like Paypal. When it comes to your money, especially, you can't be too skeptical. Read on for other ways to identify whether there's a scammer on the other end of that login form.


Look at the URL

This may get a little techy, but it's something any internet user should learn. The URL (Uniform Resource Locator), which is the web page's full address, is a telling hint toward whether you're being scammed.

Your location bar is usually up at the top of the window you use for web browsing. The text inside starts with http:// or https://. The part that comes immediately after that is the host name, like /wired.com/. Sometimes, instead it has extra words up front, like /howto.wired.com/. That's called a sub-domain.

Whoever owns the main .com (or .net, .org, etc.) can make as many sub-domains as they want. Scammers use a simple trick to include your bank's name in front of their own web site name.

Let's say your bank's website is yourbank.com. A scammer might use yourbank.securebank.com, which looks pretty good. But remember, your bank can own anything ending in .yourbank.com. But whoever owns securebank.com (the scammer in this case) can put anything in front of securebank.com, including the name of your bank.

Using the URL to identify the scam means you have to understand the difference between securebank.yourbank.com and yourbank.securebank.com. If they look the same to you, know that makes you extra vulnerable. Just when you thought it couldn't get worse: often the scammers get really devious and use yourbank.com.securebank.com. The URL begins with your bank's complete web site name, but it's still a scam!

Some browsers identify the main part of the host name by bolding it in the location bar. That can make it easier to figure out whether or not you're looking at the real site. Even with the visual aid, it's still all too easy to misread the text in the location bar.

Login at the Site Itself

At this point, you have an inkling you're being phished, yet you also want to know if there really is a deposit waiting for your account. If it sounds too good to be true, and you aren't able to decipher whether it's the real URL, it's time to go straight to the source.

You need to visit your bank, or whichever site this is, directly. Don't click links in e-mails or messages, but preferably type the address of the site you usually use into the location bar. Alternatively, you can search for the name of the bank and click the search result.

Once you are on the site itself, log in there. Doing this will ensure that you are really on the correct website and not sending your credentials to a third party. When you have logged in, look to verify the information you were told in the potential phishing scam. For example, if your bank e-mailed you about a bounced check, wouldn't there be some sign of that on the site itself, too?

If you still aren't sure, you can go old school: Pick up the phone. If the site is a financial institution, there's got to be a way to call them. Remember to get the number from the real site, not from the site you visit by clicking a link.

Following this and other tips in this article should keep you safe from phishing scams. Healthy skepticism and a little technical know-how go a long way to keeping your personal data secure.

In the Future

Unfortunately, many blame the users who fall for phishing scams. Yes, there are some easy things to do to look out for your information, but technology could help us out. Why can't web browsers tell us when we're being phished?

Bolding the important part of the URL is one way we're starting to see the steps toward putting phishing scams behind us. Why couldn't it also determine from the text on the scam site that it's pretending to be another site? If scammers aren't able to use the name or logo of your bank without triggering a red flag, that would take away their most important weapon.

To completely be safe from phishing will require much larger changes. For example, some financial institutions use physical "fobs" with encrypted data to prove your identity. Though implementations aren't widespread, you can now install a fingerprint scanner on your computer. Devices for facial recognition and retina scans can't be far behind.

http://howto.wired.com/wiki/Identify_a_Phishing_Scam 



5 PC Upgrades Almost Everyone Does Wrong (and How to Do Them Right)

6/16/2011
Upgrading your PC's hardware can be easy, but there's a right way and a wrong way to do each task. Here are five upgrades that most users do a half-baked job on, and tips to help your upgrade go flawlessly.

By Robert Strohmeyer, PCWorld Jun 9, 2011 6:30 pm

Many newbs flub upgrades through inexperience, but it's just as common to see a hardcore system builder throw caution to the wind while swapping out a CPU, snapping in some RAM, or swapping out a hard drive or graphics card. Whichever camp you fall into, cutting corners as you work on your computer puts it at risk of sustaining damage to sensitive components. In the worst case, you might even destroy the entire machine.

Whether you're an experienced hand or a technophobic novice, chances are good that your last PC upgrade didn't exactly follow the industry's best practices. Many newbs flub upgrades through inexperience, but it's just as common to see a hardcore system builder throw caution to the wind while swapping out a CPU, snapping in some RAM, or swapping out a hard drive or graphics card. Whichever camp you fall into, cutting corners as you work on your computer puts it at risk of sustaining damage to sensitive components. In the worst case, you might even destroy the entire machine.

Adding RAM, swapping out a processor, or installing a new hard drive can be very simple tasks. But following basic precautions--however paranoid or myopic they might seem--can safeguard your system and save you money, time, and frustration. And taking a few extra minutes (or spending a few extra dollars) to route cables well and to ensure that your power supply is up to the greater demands of new components can make your upgraded PC perform better.

The most common error--and this goes for every type of component upgrade--consists of failing to use static protection. Novices typically don't even realize that static electricity in their body can discharge into a PC's components with just a light touch, potentially damaging sensitive circuitry.

Old hats, on the other hand, have the opposite problem: Years of handling hard drives, memory modules, graphics cards, and CPUs desensitizes us to the very real hazard posed by static electricity, leaving us vulnerable to a problem we know perfectly well how to avoid. So come on, folks. Wear an antistatic bracelet whenever you work on your components.

RAM Upgrades
The number one mistake that novices make with RAM upgrades is to buy the wrong kind of memory at the outset. Buying PC components has more and more become a self-service activity, and fewer safeguards are in place to prevent people from choosing the wrong package. So take the time to find out exactly what kind of modules your system takes, including the bus speed (in MHz).

Memory manufacturers produce RAM with various pin configurations, data rates, and bus speeds. If your laptop calls for 667MHz PC2-5300 modules, but the store has only 1333MHz PC3-10600 for sale, resist the temptation to try the flavor that's available. It won't work, you could damage your PC trying it, and the store probably won't give you a full refund for the opened modules.

The biggest RAM upgrade mistake that experienced users make is to neglect to check the capacity limits of their machine. Some systems--especially netbooks and ultralights (and a lot of Macs)--can accept only a certain amount of RAM. So despite the fact that your local tech store sells 4GB modules that fit in your machine, you could pack them home only to find that your two-year-old laptop takes only 2GB modules. The advice here is simple: Check the manufacturer's documentation before you buy.

Processor Upgrades
Be careful not to touch the pins of your CPU as you handle it.It should come as little surprise that some of the most devastating upgrade mistakes involve CPUs. The CPU is basically the brain of the computer, and if you mess up the installation even slightly, you can expect serious trouble.

Assuming that you've bought the right CPU upgrade for your machine, you still have to avoid three incredibly common mistakes that plague processor upgrades: pin displacement, poor thermal paste application, and improper heat sink installation.

Every PC CPU has lots of little pins that seat them in their motherboard socket to form the vital connections through which the computer's data flows. If one of these pins bends or breaks, you're hosed. So whenever you handle a CPU, take care to avoid touching the pins against anything--your fingers, a countertop, the edge of the case, other system components, anything. Also, don't force the CPU into its socket. If it doesn't fall right into place, something is off--and increasing your pressure on the processor is bound to bend a pin. Instead, lift up the CPU, check that the pins are straight and the socket is wide open, and try again.

In the event that your CPU does have a bent pin, proceed with straightening it out very cautiously. Use a nonconductive material, such as a piece of plastic to gently nudge the pin back into position.

Between the CPU and the heat sink is a thin layer of thermal paste whose purpose is to conduct heat away from the CPU and into the heat sink, where it can dissipate. To ensure good contact with the heat sink and to avoid creating hot spots on the surface of the CPU, this layer of paste must be smooth, thin, and uniform. One mistake that upgraders frequently make here is to leave the existing paste in place, or even to add new paste to the old paste. This can produce clumps in the paste, leading to uneven heat transfer and in some instances reduced radiation of heat away from the processor. To avoid this problem, make sure that both the CPU and the heat sink are completely clean of paste, and then add a fresh, even, ultrathin layer before reassembling the system.

Finally, avoid the mistake of using an inadequate or ill-fitting heat sink with your CPU. If your new CPU is substantially faster than your old one, it probably creates more heat, too. So unless you're already using a high-performance heat sink, consider treating heat-sink replacement as part of the upgrade process. You don't have to go all out with an expensive, complicated liquid-cooling system, but if you're spending $300 on a new CPU, spending $30 to $50 on a high-quality heat sink to protect that investment (and the rest of your PC) makes sense.

Hard Drive Upgrades
Next to RAM, a hard drive is one of the easiest PC components to upgrade. Often, the most difficult part of the process is reaching all of the screws with your screwdriver. That's because many system cases open only on one side, or contain framing components that block access to the drive cage. Resist the temptation to take the easy route of screwing the drive in on only the more accessible side. An unevenly mounted hard drive is likely to wobble slightly in its bay, causing undesirable vibrations that can make your PC noisier than it should be and potentially shorten the drive's life.

Nearly all PC chassis are designed to give you access to both sides of the drive cage. In most instances, the cage itself is removable, so you can snap it out, screw your drive in properly, and then snap the cage back into place. Take the time to do this, and you'll probably reap the rewards of a quieter PC and greater longevity from your drive.

Another common mistake--even among experienced PC builders--is to use the wrong type of screws to mount your hard drive. This error usually isn't disastrous, because the difference in diameter between case screws and hard-drive screws is subtle. But 6-32 case screws are slightly thicker and have a wider thread spacing than M3 hard-drive screws, so using the wrong screw will mangle the screw holes on the drive, which may cause problems later if you ever need to remove and reinstall the drive.

Don't Ignore the Power Supply
As we upgrade our PCs, we almost never reduce the system's overall power consumption along the way. So, after a few significant component upgrades, your machine's power demands could outstrip the capabilities of the power supply that came with the computer. This is especially true for users who upgrade an older graphics board to a newer, more power-hungry board with dual power connectors. Case in point: Upgrading an Nvidia GeForce 8600 board to a GeForce GTX 295 can quadruple the power demand on the PCI-Express channel. Not surprisingly, the power supply is one of the most commonly overlooked components in the world of PC upgrades.

If you've made a few upgrades to your system, take a moment to evaluate whether your current power supply is up to the workload you're giving it. Asus has a pretty good power supply wattage calculator to help you with this assessment. You may very well discover that you've been expecting a 650-watt power supply to run a system that can draw more than 800 watts under peak load. Upgrading to a more appropriate power supply can make your system faster and with greater stability.

Routing Cables Neatly
I know how it is: Maybe you're busy, or you don't care about the aesthetics of your system's components, and you just want to finish the upgrade so you can boot the thing and play some games. But it's a mistake to leave your PC's internal cables hanging like an impenetrable cobweb in the middle of your machine.

Good heat dissipation is critical to the stability and performance of any PC, especially as you add more-powerful (and therefore more-heat-producing) components to the system. If you block the flow of air through the center of the chassis by leaving it full of jumbled cables, you're undermining the performance of your system's fans and heat sinks. Routing cables neatly increases airflow through the system and helps keep your PC cooler.

If you look inside a really sweet machine from a performance builder like Velocity Micro or Maingear, you'll find cables virtually concealed from view, routed behind the walls of the chassis, under the motherboard, and along the corners of the case, held in place by itty bitty zip ties trimmed neatly at the neck.

You don't have to be as fastidious as the pros to give your machine better airflow and a slick, orderly appearance. Just buy a small bag of zip ties and use them to cluster cables together into vaguely coherent pipelines, leaving as much open space as possible in the center of the case. Then take a small wire cutter and snip off the ends of the zip ties.

Original Article - http://www.pcworld.com/article/229732/5_pc_upgrades_almost_everyone_does_wrong_and_how_to_do_them_right.html


Wireless Router Security

6/16/2011
Is your wireless router locked down so that people are not stealing your connection? This is a great security question as people have more ways to connect to the Internet wirelessly.

The common scenario is that you want to access your high-speed Internet throughout your home so you decide to get a wireless router. You set it up in minutes and are surfing in no time. Everything is great, right? Well, yes and no. If you have setup your wireless router with a username and password so no one else can access your connection then great. If you setup your wireless router and left your network open, then you and anyone nearby will be able to use the connection without your knowledge or permission. In the worst case, strangers may sit in their cars in front of your house to send spam, upload pirated movies, music, and worse.

What can you do about this? The obvious thing to do is to lock down the router so that only computers or devices you recognize will be able to use it. If you do not know how, then call or bring your wifi router into First Step Internet and we can help you do this. Here are some common tips to consider when setting up a wireless router...

1 Secure your wireless router or access point administration interface
Almost all routers and access points have an administrator password that's needed to log into the device and modify any configuration settings. Most devices use a weak default password like "password" or the manufacturer's name, and some don't have a default password at all. As soon as you set up a new WLAN router or access point, your first step should be to change the default password to something else. You may not use this password very often, so be sure to write it down in a safe place so you can refer to it if needed. Without it, the only way to access the router or access point may be to reset it to factory default settings which will wipe away any configuration changes you've made.

2 Enable WPA encryption instead of WEP
802.11's WEP (Wired Equivalency Privacy) encryption has well-known weaknesses that make it trivial for a determined user with the right equipment to crack the encryption and access the wireless network. A better way to protect your WLAN is with WPA (Wi-Fi Protected Access). WPA provides much better protection and is also easier to use, since your password characters aren't limited to 0-9 and A-F as they are with WEP. WPA support is built into Windows XP (with the latest Service Pack) and virtually all modern wireless hardware and operating systems. A more recent version, WPA2, is found in newer hardware and provides even stronger encryption, but you'll probably need to download an update to XP in order to use it.

3 Remember that WEP is better than nothing
If you find that some of your wireless devices only support WEP encryption (this is often the case with non-PC devices like media players, PDAs, and DVRs), avoid the temptation to skip encryption entirely. In spite of its flaws using WEP is still far superior to having no encryption at all. When people scan for available wireless networks they will go after unencrypted networks first as a matter of convenience.

4 Use MAC filtering for access control
Unlike IP addresses, MAC addresses are unique to specific network adapters, so by turning on MAC filtering you can limit network access to only your systems (or those you know about). In order to use MAC filtering you need to find (and enter into the router or AP) the 12-character MAC address of every system that will connect to the network, so it can be inconvenient to set up, especially if you have a lot of wireless clients or if your clients change a lot. MAC addresses can be "spoofed" (imitated) by a knowledgable person, so while it's not a guarantee of security, it does add another hurdle for potential intruders to jump.



Synology Drives

2/10/2011



How much is your data worth? Does your business rely on a database of customer contacts or order forms? Are you content creator who creates graphics for customers? What would it cost your business if you lost that data?

Backups are the answer, though finding a way to back up data cost effectively and with a minimum of user interaction is one of the many challenges in this field. One way to maintain a local copy of your key data is to copy it to another place - whether that's to a CD, a tape drive or an external hard drive. With the widespread adoption of networking technologies there's another way that is gaining popularity - store a copy of your business critical data on a Network-Attached Storage device. A NAS box, as they are commonly called, allows you to leverage your existing network infrastructure to put a backup drive in place that works independently of your computers.

A product we're impressed with is the Synology DiskStation series (available in 2 drive, 4 drive and larger models). The Synology DiskStation combines management software with a low-cost hardware platform to present a NAS box that has a lot more features than similar units from other vendors. The same management software is used between their units so you only have to learn it once in order to manage any of the DiskStation series. The hardware platforms can be purchased with or without hard drives to allow customization of the storage space to your particular needs.

Why take a chance on losing anything? Get some kind of backup solution in place today.

Contact Our Sales Team to Discuss a Back up Solution Today!
208 882 8869 - 1420 S. Blaine St., Ste 10 Moscow Id 83843



Powerline Ethernet Adapters

12/9/2010

Give the gift of less Ethernet cable this holiday season with Powerline Ethernet adapters from First Step Internet.  Powerline Ethernet adapters use the existing power in your home to extend the reach of Ethernet cable to new locations.  Whether it’s with your high-speed Internet connection, or simply connecting your Dish Network receiver to a router; Powerline Ethernet adapters are the way to go.

Powerline Ethernet Adapters retail for $60 each and two are needed in order to make a link to your router.  Simply plug one into your wall outlet, connect an Ethernet cable from the jack on the adapter to the Ethernet port on your router.  Plug the second adapter into a power jack that is in close proximity to your computer or Dish receiver.  Run an Ethernet cable to that device, and you are set.

Stop by the office today and learn how you can minimize the Ethernet cable in your house with a pair of Powerline Ethernet Adapters. 

 



Protect Your New Computer

12/6/2010

Season’s greetings from First Step Internet Techsupport! During the holiday season we often see an increase in the number of new computers that need to be setup. We have two suggestions on how to keep your new computer healthy. One, setting up automatic updates, and two, registering or installing anti-virus software. 

First, check to make certain your computer is set to receive the latest updates. By default, Windows will be set to do this daily at 3 a.m. – if your computer is usually turned off at that time it is a good idea to set Windows to automatically download new updates and let you know when they are ready.  This setting can be found in the Control Panel > System Security > “Turn automatic updating on or off” – choose the appropriate setting in the dropdown box.

It is a great idea to make certain you activate an anti-virus before going online to play.  Remember, better safe than sorry.  Many new computers come with an anti-virus pre-installed, such as Norton or McAfee. However, for these programs to adequately protect your computer you do need to make certain it is activated. This usually requires buying the license from the company that made the anti-virus program. 

If you are interested in a free anti-virus program, then try our favorite anti-virus program, Microsoft Security Essentials.  It has all the benefits of purchased anti virus programs but it is free. This program updates regularly and has great detection abilities and removal techniques. 

You can download Microsoft Security essentials from Microsoft.com at  http://www.microsoft.com/security_essentials

Apple users should also be protecting their computers. ProtectMac AntiVirus can be found on the apple.com site at http://www.apple.com/downloads/macosx/networking_security/protectmacantivirus.html 

Happy Holidays and safe computing from First Step Internet Techsupport!

 



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