First Step Internet office hours are Monday-Friday from 8:00 am to 5:00 pm.
Technical support hours:
Monday - Friday -- 8:00 am to 7:00 pm
Saturday - Sunday -- 9:00 am to 6:00 pm
You can visit our chat space at and interact directly with Technical Support.
Questions can be submitted via e-mail to firstname.lastname@example.org. Questions submitted via e-mail will be given priority and will often be answered within a day of being submitted.